Frequent questions

💻 🛒 Discover the convenience and variety of tax-free products on our Duty Free Costa Rica e-commerce platform. Explore liquors, perfumes, electronics, and fashion accessories with just a few clicks. Plus, enjoy the convenience of picking up your items at the airport before or after your flight. Visit our website to take advantage of our exclusive offers and enjoy a stress-free shopping experience.

Don't miss out on this opportunity!

Shop now 

We greatly appreciate your interest in becoming part of our list of suppliers. In order to validate business details, please send the request to dutyfree@imas.go.cr and provide the following following information:

  1. Company presentation including the product or service.
  2. Full contact information for the corporate account: name, email, and phone number.
  3. Completion of the form and submission of the requested attachments within the document.

Please find below a download button for the document:

Download form

You can also reach us directly by scanning this code:

Upon receipt of the requested information, we will conduct an analysis lasting 1 to 5 business days to invite you to present the product or service of interest for inclusion in Duty Free stores.

To be able to purchase our products, you must meet the following requirements:

✈️ International Airport Shops: Juan Santa María and Daniel Oduber Quirós.

📘 Have a passport.

📃 Have a Boarding Pass

 

🏪 Golfito Free Trade Zone Store.

💳 Have a credit card or allocation of available purchase from Golfito Free Trade Zone.

👤 Have a valid identification document

Thank you for your interest in joining our Duty Free-IMAS commercial family of companies.

To be considered for current or future recruitment processes, please include your academic and professional profile on the website www.imas.go.cr.

In the vacancies section, you can apply for available positions.

Every airport outside our country has regulations, norms, or policies that are uncertain to us, so our customers must consider any external airport scenario before making a purchase in our stores to avoid compromising their experience of enjoying our products in the destination country.

In the event of an incident outside our country, return policies or dissatisfaction policies may not allow for recourse, so we appreciate your understanding of the situation.

The requested change cannot be processed.

The provisions governing the activity of duty-free shops as outlined in the General Customs Law and its regulations, specifically Article 365, state that "After purchase withdrawal, no exchanges or money returns are accepted."

At Duty Free stores, we highly respect the laws, norms, and regulations governing our operations, and thus adhere strictly to the stipulated article.

We appreciate your understanding regarding the refusal of your request.

To provide assistance with your invoice refund, please send the request to dutyfree@imas.go.cr and provide the following details:

  1. Purchase invoice (Legible photograph in one of the following formats: PNG, PDF, JPG)
  2. Full name
  3. Passport number
  4. Country of origin

You can also reach us directly by scanning this code:

O escribiendo al correo: dutyfree@imas.go.cr

Important notes:

  • The account to which the refund will be made must belong to the person named on the purchase receipt.
  • If the individual is a minor, the procedure will be carried out by the legal guardian, who must provide evidence of their relationship.
  • After providing the requested information, the banking process will take place, with a duration of 30 to 45 business days for the credit to be deposited into the designated account.